FREE GIFT with every order!

FAQs

WHAT SIZES ARE THERE?

You can find the size guide in the main menu of our store, in the photos of each product, and on the product page. If you need help with the sizes or have a custom request, please send us an enquiry at info@houndandme.com

DOES THIS FIT ALL DOGS?

Our range is designed mostly or small to medium-large dogs. Very big dogs will unfortunately have trouble fitting into our harnesses and colours

WHAT IF THE ITEM DOES NOT FIT?

Through our tested sizing charts, we want to make sure we avoid fitting problems. You can return the items within 30 working days. Return shipping charges and/or costs due to size difference may apply. Personalised items cannot be returned.

HOW DO THE ITEMS FASTEN UP?

We use normal clip fasteners on all our items. This ensures quick and safe release, and is the most comfortable option for your pooch

DO YOU DO FREE DELIVERY?

Free delivery is available on all orders over £50 in the UK! Every delivery is shipped with 2nd class signed-for delivery in the UK. If you like, you can also upgrade to 1st class signed-for postage for more safety and faster arrival times.

DO YOU SHIP OUTSIDE OF THE UK?

We do! However, we only offer signed for/tracked delivery.

HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

We aim to dispatch our products as quickly as possible after your order has been placed, but at least within 2 working days after your order date. As we cannot guarantee Royal Mail's delivery times, please allow 3-5 working days for delivery thereafter, depending on which shipping option you choose.

MY PRODUCT HASN'T ARRIVED - WHAT DO I DO?

Once the promised delivery times have passed, please get in touch with us as it can't be ruled out Royal Mail has lost the order in transit. However, there's no reason to panic - we'll get in touch with Royal Mail, and then replace your order free of charge with the first class signed-for delivery option. There's no issue we weren't able to resolve before!

CAN I RETURN MY PRODUCT?

You can return any product within 30 working days, unless it has been personalised with your pooch's name. Please refer to our Delivery & Returns Policy for more details.

HOW DO I CLEAN THE APPAREL?

We know pooches can make a lot of muck, but we got you covered! We recommend you handwash our products in warm, soft soapy water, and air-dry the product afterwards. Our products generally are machine-washable however as they're made from superior neoprene.

HOW WILL MY ORDER BE PACKAGED?

We use packaging designed to minimise impact on the environment, even planting 1 tree for each order you place. We use recycled cardboard and recyclable delivery bags for our orders.